It\’s All About Who You Know……CRM 2.0
Many UK businesses have failed to grasp the importance of social networking, seeing it only as a passing fad, with sites such as Facebook, Myspace, Bebo reportedly eating into employees’ productivity as non work-related photos, gossip etc are shared.
However, these types of activities are only one side of social networks, and as many successful businesses have come to realise, online social networks can be the hubs for the application of far more effective business practices than in the past, including marketing. At the heart of this is the fact that business is a social activity, and those involved in business are social animals, seeking to belong to communities of interest and practice, as well as geographic communities. We see examples of this traditionally in industry bodies, chambers of commerce, and trade organisations but now, with social networks, the customers can join too.
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