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Benefits Management refers to the management of benefits obtained from various change programs undertaken by an organization. The function of Benefits Management is to: determine the benefits that each project would provide to an organization; maximize the benefits for a project; and at the end of a project determine whether the predetermined benefits have actually been obtained. Benefits Management comes into focus before beginning a project, during the implementation of a project, as well as at the end of a project.

Benefits Management is an integral concept, typically included in the program management wing of an organisation, entrusted with the task of answering the ‘WHY’ aspect of program conceptualisation and eventual execution. As apparent, being responsible for answering the purpose facet of a project, logically justifies conferring increased attention to benefits management, however this not always happen. Despite being a project priority, the specifics of Benefit Management is often ignored, thus seriously impairing the overall project output levels.

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